There is no doubt that fixed ops is one of the most integral parts of a lucrative dealership. With around 44% of the dealership’s gross profit, it is vital to grow, nurture and develop the customer...
Spring is (almost) here and now is the time to dig into your customer lists, clean them up, and re-engage with leads that have gathered some dust on them. As busy or as profitable as dealerships are...
Valentine’s Day has us thinking about “the one that got away.” That high school sweetheart that never called back. That person who struck up a conversation and then left your text unread.
The need for Service BDCs has been discussed as much as the need for digital retailing or an online buying process. Automotive continues to revisit these topics, recognize their impact, but not...
Regardless of what OEM or brand you work with, mystery shops have either returned or become more important in 2022. With money tied to performance, it can be a chore to ensure that every aspect of...
It is hard to believe we are in the last two weeks of 2021. I am still writing 2020 on most things, and I feel like possibly skipped over a year.
Customer Service is Key for End of Year Sales
2021 has been a whirlwind of emotions for dealerships across the country and worldwide. From the pandemic, to supply chain issues, to chip shortages, to...
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December 31, 1969
