It is almost impossible to believe that Christmas is just 2 days away. This was the longest, slowest, fastest, and most confusing year for many people, and those of us in automotive were not exempt...

Looking for actionable tools to not only grow, but master virtual selling? Click on the podcasts below. It will be time well spent!

Analyzing your customer engagement helps improve conversions in your dealership. Implement changes, and you'll see your sales increase.

Chat, video, and text: 3 fundamental ways you communicate with your customers prior to in-store visits. Make sure you and your team are experts in these.

You’ll always have people who don’t show up for appointments, but following these steps will help minimize how often a no show happens.

Spend time on your initial engagements: you'll save yourself time down the road. Here are 4 tips to help you drive customer engagement with quality work.

There are four areas to strive towards when selling. Make sure you have mastered these to increase your customer base and CSI.

Here’s a plan that will help you get a grip on the growth (or lack thereof) in your dealership. Focus on people, processes, technology/tools, and metrics.

Dealerships and agencies optimize for efficiency, which looks great on paper but bad in sales. Optimize towards leads that are more likely to convert.