We have all been there. We look at our reviews or our CSI hoping to see a different picture, but there it is--another negative review or comment from a service customer on Google or Facebook....

One thing that 2020 has taught us is that those who are able to pivot quickly and are not scared to try new technologies are the ones who will continue to stay relevant during ever-changing times...

Dealerships and agencies optimize for efficiency, which looks great on paper but bad in sales. Optimize towards leads that are more likely to convert.

Retention and customer loyalty are the backbone of every dealership. What are you doing to maintain/grow relationships with your priority customers?