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Closing a car sale is an essential skill for any salesperson, and mastering it can significantly contribute to the success of a dealership. It isn’t enough to simply generate leads and then sit back...
In the ever-evolving automotive industry, staying ahead of the curve is crucial for manufacturers and dealerships alike. That’s why General Motors (GM) introduced the Parts and Service Excellence...
What’s going on in the automotive industry? In the past few years, production interruptions, supply chain shortages, logistics issues, and fluctuating demand for electric vehicles (EVs) have left...
Developed by General Motors (GM), OnStar was the automotive industry’s first embedded connected car system, debuting in 1996 in select Cadillac models. Vehicle diagnostics, the OnStar feature that...
Better Car People is all about 360 Customer Engagement. Our focus is to make the customer experience seamless across any channel and helping dealers improve on this and sell more cars. That is why I...
There’s no denying that the car sales process is changing. Most customers already know what they want when they come to your dealership, right down to the specific car. As customers become more...
In today's digital age, car dealerships are increasingly relying on technology-driven processes to boost sales and provide excellent customer service. One such strategy is the establishment of a...
A successful business development center (BDC) is essential for any dealership, providing a direct connection to customers’ needs and desires. The first engagement prospects have with your dealership...
Here we are again–ready to say goodbye to one year and welcome a new one. A year that holds new opportunities, new approaches, and new vision. BCP is here to help guide you through all the new, while...
The automotive landscape has continued to develop, grow, and shift throughout 2022. The virtual retailing process is a mainstay in automotive’s digital transformation, and this is much more than just...
More and more car shoppers are beginning the process of purchasing a vehicle online. This Digital Transformation is not surprising given that the ease of online shopping provides so many benefits to...
Regardless of what OEM or brand you work with, mystery shops have either returned or become more important in 2022. With money tied to performance, it can be a chore to ensure that every aspect of...
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